CareWorks Health Clinics Receive High Customer
Satisfaction Scores
Customer Satisfaction Survey Indicates Access to
In-Store Clinics Helping Decrease Unnecessary Visits
to Emergency Rooms
Danville, Pennsylvania, February 29, 2008 —
Ninety-nine percent of the people who have used the
healthcare services provided at CareWorks healthcare
clinics said they would recommend it to their family
and friends according to the most recent customer
satisfaction survey results. The results also
indicated that CareWorks customers are pleased with
the quality and pricing at the clinics.
The retail healthcare clinic also scored high marks
in other service areas including a 93 percent
satisfaction rate with the short wait time to see a
medical provider and a 96 percent satisfaction rate
with the care and concern patients received from a
CareWorks medical provider.
The results of the survey speak to many of the main
issues dominating the country’s healthcare
struggles,” said Dean Lin, CareWorks CEO. “Access to
quality healthcare that is affordable is a major
issue for many Americans. CareWorks is providing
that access for many people whose only other options
would be considerably more expensive.”
More than 16 percent of those surveyed said they
would have gone to a hospital emergency room if
CareWorks had not been available to them. A visit to
a hospital emergency room costs several hundred
dollars (for a level 3 visit) compared to $49 for a
visit to CareWorks. “Perhaps more important,” said
Lin, “having CareWorks as an option reduces
unnecessary visits to the emergency room.”
About
CareWorks
CareWorks
is a Geisinger-administered, convenient, quality
healthcare clinic in select Weis supermarkets
including Kings and Mr. Z’s. CareWorks offers
medical treatment for common illnesses such as sore
throat, flu-like symptoms, respiratory infections,
coughs, colds, earaches and other common problems.
About Geisinger Health System
Geisinger Health
System is one of the nation's leading fully integrated
healthcare providers. Founded in 1915, Geisinger serves more than
two million residents throughout central and northeastern
Pennsylvania. The physician-led organization is at the forefront of
the country's rapidly emerging electronic health records movement.
Geisinger includes three major regional medical centers, a
650-member group practice, a not-for-profit health insurance
company, and the Geisinger Center for Health Research—dedicated to
creating innovative new models for patient care, satisfaction and
clinical outcomes.
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